Important Notice for U.S. Customers (Effective August 29, 2025):

Japan Post has informed us of possible customs delays or returns of U.S.-bound parcels due to the suspension of the $800 de minimis exemption. Please be aware of the following:

• Starting Aug 29, 2025, U.S. Customs may charge duties on all imports, even under USD 800.
  
• Duties (or Import Tax) are the responsibility of the buyer/importer, not CSTOYS.
  
• USPS typically collects duties and fees at delivery.
  
• If the recipient refuses to pay, the parcel may be returned to Japan.
  
• CSTOYS will not refund product cost or shipping fees if a parcel is returned for duty refusal.
  
• Any re-shipping costs due to customs delays or returns will be borne by the customer.
  

We know this is challenging, but CSTOYS remains committed to delivering Japanese Tokusatsu culture to fans in the U.S. and worldwide. More about the Tariff or Customs, please check our blog post.

SHIPPING:
EMS and DHL are available at checkout where applicable. Shipping methods may be changed depending on destination, customs requirements, carrier availability, or local delivery conditions.

For United States DHL DDP shipments, applicable import duties and taxes handled through DHL are included in the checkout amount. For other destinations or shipping methods, import duties, taxes, VAT, customs fees, and local carrier fees are generally the customer’s responsibility.

RETURN:
New, unused, undamaged items in their original unopened packaging may be returned within 30 days after delivery. Please contact us first at contact@cstoysjapan.com before returning any item.

EU customers may have a statutory 14-day right of withdrawal after receiving the order. Please use the withdrawal button/form available on our store.

Full details:
https://www.cstoysjapan.com/policies/refund-policy

REGARDING VAT / IMPORT DUTIES / CUSTOMS FEES:

International orders may be subject to import duties, taxes, VAT, customs fees, brokerage fees, carrier handling fees, or other local charges depending on the destination country.

For United States DHL DDP shipments, applicable import duties and taxes handled through DHL are included in the checkout amount.

For other destinations or shipping methods, import-related charges are generally the customer’s responsibility unless clearly stated otherwise at checkout.

Please check with your local customs office or tax authority before placing your order.