[Pre-Order] Lockseed Apology (August 10, 2014)

October 02, 2014


Lockseed Apology  (August 10, 2014)




To our customers,

DX LS KR Knuckle & Kurokage SetIt pains me to announce that due to an error on my part, we have failed to obtain our order of DX Lock Seed Kamen Rider Knuckle & Kurokage Set. This not only means we have failed our customers for the item, we have failed them for the additional Sid Lock Seed bonus as well.

This occurred because I failed to note the credit card used for the Lock Seed orders did not have enough to pay for the order of over 90 of these sets. Because of this, the order failed to be placed, and we haven't obtained the item like we had thought.

I know there is no fixing this. We have not only cost our customers an important item, we have cost our customers a rare bonus item as well. If this huge mistake makes you, our customers, leave our store, I fully understand. I offer my sincere apologies, but I know that it isn't enough. All customers will be refunded in full via the Paypal or Credit Card used to pay for the item. We know it isn't enough, but we are giving everyone involved \1,000 CSTOYS Gift Card as well. However, because of the ProStore system closing, and us moving to the new Shopify service, we ask that you remain patient until our new store opens in late September. Once it has, and everyone is registered, we will begin sending out \1,000 Gift Cards by email for the new Shopify store this Fall.

An error like this shouldn't happen. We have learned through the course of this pre-order service what our limits are. With the Bravo and Gridon Lock Seed Set, we had over 120 orders for the item, which resulted on huge strain on our operations. We are a unit of very few people. Our small packing team struggled to get the items out in a timely manner. For that we also apologize.

We are a small operation that have learned our limits. We do not have the capacity to balance both large pre-order totals along with our large store orders as well. Not only do we not have the manpower, but we do not have the financial capacity as well. After the last Lock Seed release, we know this to be true, as much as we don't want to displease you.

All other items under the pre-order service have been pre-ordered at a much smaller scale, and are safe, secured, and ordered. Despite this error, we will continue to run our store operations, as well as the pre-order service. Unfortunately, we have to scale back. All future pre-order items will have a pre-order cap of 24. While this normally isn't an issue with things like S.H.Figuarts pre-orders, this will cause a race for future Lock Seed releases. We are still discussing, but we may forgo pre-orders on future Lock Seed releases, and stick to ordering as many as we can afford and selling them on our store at release. Regardless, future pre-orders are limited to 24. Once 24 orders have been placed, the pre-order will close.

We know this is a hassle, and we can do nothing but apologize for our mistakes, and our over ambition for this product. In an effort to please so many people, we have ended up failing so many of you instead. This has eaten away at me since I got word of the error yesterday, and I hope our customers have it in their hearts to forgive us.

Whether you decide to continue to use our service and support us or not, we at CSToys continue to wish all of the tokusatsu community the best of wishes in anything you do. It has been a pleasure being at your service.

Thank you once again, and from the bottom of our hearts, we are sorry.

CSTOYS International
Director
Masaki Seike


Refunding Process Update
  • August 12th, 2014: Commence of Refunding Process  (  20 / 92 )
  • August 14th, 2014: Refudning Process ( 30 / 92) 
  • August 19th, 2014: Refunding Process Update ( 35 / 92)
    • Due to traveling to USA from August 20th to 29th, to attend Power Morphicon 2014 and other events, our refunding process may delay, but we will continue the process. Thank you for being patient with us. 
  • August 31st, 2104: Refunding Process Update ( 50 / 92 )
  • September 3rd, 2014: Refund Process Update ( 66 / 92 ) 
  • September 9th, 2014: Refund Process update ( 81 / 92 )
  • September 10th, 2014: Refund Process Update ( 92 / 92 )
    • The Process of sending our refund for "DX Lock Seed Kamen Rider Knuckle & Kurokage Set" has completed  and each pre-order customers who paid for this item early 2014 should have received this refund notification mail from Paypal and you need to accept the payment from us. We see some of these customers have not yet accepted today September 10th, 2014. Please note that the refund will only be available for 30 days after we sent the refund notification and it will be canceled by Paypal then. Please make sure you check your Paypal Account Email to find your Refund notification. If you have any problem with our refund for this particular set, please contact us at cstoysjapan@gmail.com with your full name and the Paypal Transaction ID generated by Paypal for your particular purchase of "DX Lock Seed Kamen Rider Knuckle & Kurokage Set" Thank you :)

Q & A
  • I appreciate your candor in this matter. You indicated late September for the gift cards, but only "soon" for the refunds. Is there a more definite time frame for the refund of the item cost?
    • We have over 90 customers for this issue and we are tackling with the refunding plan. Hopefully we can finish the process before Power Morphicon start from Augst 22. We will post the announcement and process update in our Facebook. Thank you for your kind understanding.
  • Were any of the other lockseed pre-orders (fifteen and Matsubokkuri energy) affected as well or just the one?
    • No. Fifteen & Matsubokkuri Energy Lockseeds were already paid and confirmed (both are nealry 50 orders).




Also in What's New with CS Toys?

CSTOYS Toku Wave The 200th Broadcast Bonanza Campaign!

January 22, 2017

Our radio show, CSToys Toku Wave, is about to air its 200th broadcast on Jan. 30th, 2017! To celebrate our another milestone episode, we have partnered with "HERO☆STAR Radio" with Mr. Wakafuji for the 200th Broadcast Bonanza!

Just send us your music requests from the request forms below and we will draw the lucky winners!! They will receive our exclusive presents from CSTOYS & HERO☆STAR !!   

    To find out more details, please check out HERE

    New to CSTOYS? Here is the list of what we can do for you :)

    January 16, 2017

    Our store has been around about more than 10 years now. And we have been blessed with our royal customers and friends since we started this business. As we grow, we see more new people contacting us for how to use our service. So we here we are listing what we are doing :) 
    • Who are "we"?
      We are a Japan-based Tokusatsu Toy online store located in Matsuyama City, Ehime  Prefecture on Shikoku Island. 
    • What does "CSTOYS" stands for? 
      The naming comes from our original founders of the store, "Corpuz" and "Seike". Since the partner left us, now the store is owned & directed by Masaki Seike, Director of CSTOYS International. 
    • How Can I buy my toys at your store?
      We sell New & Pre-Owned (or Used Toys) . We bring these toys to our store every Sunday at 8 PM JST so please check our count down timer at our store on the top. 
    • What payments do you accept? 
      We accept PayPal, most of major Credit Cards. 
    • Do you provide tracking info for my orders? 
      Yes, we do. we offer our tracking code every package we send. 
    • Can I estimate my shipping fee before we purchase? 
      Yes, please. Our shopping cart equipped with our Shipping Fee Calculator for your estimation. 

    New Toy Activation on New Year's Day at 8 PM JST

    January 01, 2017

    Happy New Year everyone ;)
     
    Since it is our National Holiday here in Japan, we do not have much new items but only 2 items.
    • Capsule Toy Sound Gashat 01 (No Rare Ver. this time due to the limited stock) 
    • S.I.C. Kamen Rider Drive Type Speed
    These two will be activated tonight at 8 PM JST at our store.
    Also we are bring more of our "Coming Soon Items" in both Jan. and Feb. 2017 in a couple of days and make sure to check us out and pre-order them ;) 
     
     
    Thank you for using our service in 2017 ;D