[Pre-Order] Lockseed Apology (August 10, 2014)

October 02, 2014


Lockseed Apology  (August 10, 2014)




To our customers,

DX LS KR Knuckle & Kurokage SetIt pains me to announce that due to an error on my part, we have failed to obtain our order of DX Lock Seed Kamen Rider Knuckle & Kurokage Set. This not only means we have failed our customers for the item, we have failed them for the additional Sid Lock Seed bonus as well.

This occurred because I failed to note the credit card used for the Lock Seed orders did not have enough to pay for the order of over 90 of these sets. Because of this, the order failed to be placed, and we haven't obtained the item like we had thought.

I know there is no fixing this. We have not only cost our customers an important item, we have cost our customers a rare bonus item as well. If this huge mistake makes you, our customers, leave our store, I fully understand. I offer my sincere apologies, but I know that it isn't enough. All customers will be refunded in full via the Paypal or Credit Card used to pay for the item. We know it isn't enough, but we are giving everyone involved \1,000 CSTOYS Gift Card as well. However, because of the ProStore system closing, and us moving to the new Shopify service, we ask that you remain patient until our new store opens in late September. Once it has, and everyone is registered, we will begin sending out \1,000 Gift Cards by email for the new Shopify store this Fall.

An error like this shouldn't happen. We have learned through the course of this pre-order service what our limits are. With the Bravo and Gridon Lock Seed Set, we had over 120 orders for the item, which resulted on huge strain on our operations. We are a unit of very few people. Our small packing team struggled to get the items out in a timely manner. For that we also apologize.

We are a small operation that have learned our limits. We do not have the capacity to balance both large pre-order totals along with our large store orders as well. Not only do we not have the manpower, but we do not have the financial capacity as well. After the last Lock Seed release, we know this to be true, as much as we don't want to displease you.

All other items under the pre-order service have been pre-ordered at a much smaller scale, and are safe, secured, and ordered. Despite this error, we will continue to run our store operations, as well as the pre-order service. Unfortunately, we have to scale back. All future pre-order items will have a pre-order cap of 24. While this normally isn't an issue with things like S.H.Figuarts pre-orders, this will cause a race for future Lock Seed releases. We are still discussing, but we may forgo pre-orders on future Lock Seed releases, and stick to ordering as many as we can afford and selling them on our store at release. Regardless, future pre-orders are limited to 24. Once 24 orders have been placed, the pre-order will close.

We know this is a hassle, and we can do nothing but apologize for our mistakes, and our over ambition for this product. In an effort to please so many people, we have ended up failing so many of you instead. This has eaten away at me since I got word of the error yesterday, and I hope our customers have it in their hearts to forgive us.

Whether you decide to continue to use our service and support us or not, we at CSToys continue to wish all of the tokusatsu community the best of wishes in anything you do. It has been a pleasure being at your service.

Thank you once again, and from the bottom of our hearts, we are sorry.

CSTOYS International
Director
Masaki Seike


Refunding Process Update
  • August 12th, 2014: Commence of Refunding Process  (  20 / 92 )
  • August 14th, 2014: Refudning Process ( 30 / 92) 
  • August 19th, 2014: Refunding Process Update ( 35 / 92)
    • Due to traveling to USA from August 20th to 29th, to attend Power Morphicon 2014 and other events, our refunding process may delay, but we will continue the process. Thank you for being patient with us. 
  • August 31st, 2104: Refunding Process Update ( 50 / 92 )
  • September 3rd, 2014: Refund Process Update ( 66 / 92 ) 
  • September 9th, 2014: Refund Process update ( 81 / 92 )
  • September 10th, 2014: Refund Process Update ( 92 / 92 )
    • The Process of sending our refund for "DX Lock Seed Kamen Rider Knuckle & Kurokage Set" has completed  and each pre-order customers who paid for this item early 2014 should have received this refund notification mail from Paypal and you need to accept the payment from us. We see some of these customers have not yet accepted today September 10th, 2014. Please note that the refund will only be available for 30 days after we sent the refund notification and it will be canceled by Paypal then. Please make sure you check your Paypal Account Email to find your Refund notification. If you have any problem with our refund for this particular set, please contact us at cstoysjapan@gmail.com with your full name and the Paypal Transaction ID generated by Paypal for your particular purchase of "DX Lock Seed Kamen Rider Knuckle & Kurokage Set" Thank you :)

Q & A
  • I appreciate your candor in this matter. You indicated late September for the gift cards, but only "soon" for the refunds. Is there a more definite time frame for the refund of the item cost?
    • We have over 90 customers for this issue and we are tackling with the refunding plan. Hopefully we can finish the process before Power Morphicon start from Augst 22. We will post the announcement and process update in our Facebook. Thank you for your kind understanding.
  • Were any of the other lockseed pre-orders (fifteen and Matsubokkuri energy) affected as well or just the one?
    • No. Fifteen & Matsubokkuri Energy Lockseeds were already paid and confirmed (both are nealry 50 orders).




Also in What's New with CS Toys?

Q: Looking for DX Buggle Driver & Drago Knight Hunter Z Gashat from KR Ex-Aid.

April 28, 2017

Kamen Rider Ex-Aid - DX Buggle DriverQ: I have been looking for them sometime now but we have not seen any restock on your site until now :( I need them for my cosplay and just checking with you guys if it is possible to restock them again soon?

A: Those two items are one of the most wanted items for KR Ex-Aid series still and their wholesale distribution has ended unfortunately, which means we no longer able to restock them unless Bandai decide to produce them (and we highly doubt if they would do before the program ends this summer.)

Kamen Rider Ex-Aid - RGS DX Drago Knight Hunter Z GashatOnly chance for us to obtain them are from the pre-owned market. And we have been looking for them but they are highly priced at this point and this is not the best time to purchase them.

We strongly suggest you to wait for the strong demand ease little later and check out our weekly updates on the used toys because you are not the only one looking for them but we do too. 
CSTOYS International
New Items Added to Our Spring Sale 2017

April 23, 2017

DX Iguana Ghostriker Hello to everyone shopping at CS Toys International! Today, we are proud to announce that we have more items being added to our Spring Sale. A decent portion of these items are from currently airing programs like, Uchu Sentai Kyuranger and Kamen Rider Ex-Aid. However, we also have additional items from past series on clearance such as items from: Kamen Rider Drive, Kamen Rider Ghost, and Doubutsu Sentai Zyuohger. Our Spring Sale has a wide range in its discounts, and items may be as low as ¥100 to ¥1000!

 

Just take a look at these examples:

Ultra Sofubi BROTHERS MANTEL Campaign (From 8pm JST Sunday, April 30th)

April 18, 2017

Hello to the customers and the fans of CS Toys International! On the most recent episode of the ALTERNATIVES Show, we alerted our customers on two upcoming campaigns starting on the 29th. The first campaign we posted about is for the Uchu Sentai Kyuranger DX Oguma Kyutama. Whereas, the second campaign featured here is on the Brothers Mantel for the Ultraman Sofubi (Vinyl) figures. For those still new to the Ultra Series, the Ultra Brothers consist of the first six Ultras: Ultraman, Zoffy, Ultraseven, Ultraman Jack, Ultraman Ace, and Ultraman Taro. Now, when one purchases three or more from any of the various series customers will receive a Brothers Mantel. The Brothers Mantel will also feature a pedestal to assist in displaying an Ultra Brother while worn.