Q: How can I view the status of my order?

February 16, 2015

A: Please log in to your account first. You will see your "Account Details" page for all your order history.


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Q: My package was sent back to Japan :( What should I do?
Q: My package was sent back to Japan :( What should I do?

March 11, 2018

A: Please contact us first at cstoysjapan@gmail.com with your invoice # and we will have to wait for the package to be back here in our office. Due to the international delivery, it may take 2 to 3 week (sometimes even more...)  for the package to arrive here. And when it arrives here, we will start the investigation what happened to the package and why it was sent back to us and we will follow the chart below.  

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Q: My shipping box was crushed and the toy itself was broken. Is there anything can be done?
Q: My shipping box was crushed and the toy itself was broken. Is there anything can be done?

November 02, 2016

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Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.
Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.

October 06, 2016

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