Mishandling with Order of Ultra-Act Zoffy Pre-Orders

August 02, 2015

Dear Customers,

This post is in regards to the Tamashii Web Exclusive item of Ultra-Act Zoffy -Ultraman Mebius Special Set-. We received a total of five orders for this item during its pre-order opening period.

Unfortunately, at the time of ordering our July items, the store did not ping back any orders for Ultra-Act Zoffy. Because no orders were showing up in our store, we failed to order any of the item, under the impression that no one purchased it.

Obviously, our July items have arrived, and Zoffy is no where in sight. To all our customers who ordered this item, we are truly sorry that the store failed us that day, and that we have failed you.

Everyone who ordered will be receiving a full refund of their order, as well as a ¥1000 gift card to be used with any purchase in the future.

Again, we are incredibly sorry for the inconvenience we have caused, and hope we can be at your service again in the future.

Sincerely,

The CSToys Team





Also in What's New with CS Toys?

[IMPORTANT] Expect 1-2 day delay for our shipping operation :(

May 17, 2017

Sick in Bed :(Thank you for your kind words, supports, and being patient with us. Paqueen got well now and we are back :)

S
2017.5.21 

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Dear Customers,

Thank you for using our service and we appreciate your business with us as always. Since our successful launch of last Sunday activation on May 14th together with our "Spring into Summer Sale 2017", we have been receiving unusual number of orders from all over the world and we are so thrilled and excited. CSTOYS team has been working hard to process your packing & shipping as usual until yesterday, Tuesday May 16th and we have so far processed until your invoice #11909 and completed their shipping. 

And suddenly one challenge hit us.

Introducing the Spring into Summer Sale!

May 14, 2017

SPRING INTO SUMMER SALE 2017

 


Enjoy 40-60% OFF or MORE!!

The month of May is already close to half over, and as June fast approaches that means Summer is too! To make room for all the upcoming Kamen Rider Ex-AidUchu Sentai Kyuranger, and Ultraman Geed toys arriving this summer, it's time to clear out some much necessary space in the warehouse!

The Spring into Summer Sale 2017 includes a little bit of everything, from S.H.Figuarts releases, newer Kyuranger items, and many of our Used Items as well!

Today's Arrivals (2017/05/12)

May 12, 2017

Today's Arrivals (2017/05/12)So we received the big 3 boxes fully packed with the latest toys and restocks for this weekend and we live-streamed them in our Today's Arrival show. Thank you all who came to our live chat and hope you had a good time with us :) 

As always we are demonstrating these toys tomorrow during our "The Alternative Show (2017/05/13) " and hope you can come and see us in the livestream :)  The items we are focusing tomorrow are: