Mishandling with Order of Ultra-Act Zoffy Pre-Orders

August 02, 2015

Dear Customers,

This post is in regards to the Tamashii Web Exclusive item of Ultra-Act Zoffy -Ultraman Mebius Special Set-. We received a total of five orders for this item during its pre-order opening period.

Unfortunately, at the time of ordering our July items, the store did not ping back any orders for Ultra-Act Zoffy. Because no orders were showing up in our store, we failed to order any of the item, under the impression that no one purchased it.

Obviously, our July items have arrived, and Zoffy is no where in sight. To all our customers who ordered this item, we are truly sorry that the store failed us that day, and that we have failed you.

Everyone who ordered will be receiving a full refund of their order, as well as a ¥1000 gift card to be used with any purchase in the future.

Again, we are incredibly sorry for the inconvenience we have caused, and hope we can be at your service again in the future.

Sincerely,

The CSToys Team





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