Q: I just got stung for £40 by customs. Would it be possible to mark as a $20 gift in future or is that against your policy?

February 25, 2015

A: It is not just our policy, but it is against the law. 

We absolutely do not cheat on our item values on the shipping label. It is not just immoral but also it puts our business operation in your country at the high risk of discontinuing it. It is not just you but we have other customers to be served. Please contact your government's website for more about "import duty Fraud (Customs Fraud)

Each country has its own rules and importing taxes, and when you are using our service, please be aware that you are importing goods from Japan and there could be additional fees or charges involved with your order before/after you actually receive it. 

When it comes to your country's importing tax, it is out of our hands. 


Also in FAQ

Q: Where is your sign up form for the store?

October 06, 2016

A: Now it has been moved and only appear when you checkout with our items due to avoid spam emails and bots registering at our store with random names and email accounts. 


Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.

October 06, 2016

A: There are many reasons for declining payments and each case has to be investigated individually.  In your case, there is no record of your purchase at your store account under your account and we see your credit card was declined by your bank or credit card issuer.
Q: It has been more than 48 hours since I received your shipping information, and there is still a, "no results found" message when I conduct a search. Would it be possible to receive an update on the shipping status of my order directly from you?

September 18, 2016

A: We saw your shipping choice was Registered SAL (Delivery Time: 7-45 days) , the most economical way to ship your package and it takes more time to be tracked than any other shipping methods since it is carried slower than other shipping methods. Please be patient for it and it should appear in the tracking soon as it reached the next shipping sorting facility and our tracking system will send you more updates on it.