[Issue & Solution] Unable to select DHL After April 1st, we are now tackling the issue (UPDATED)

[UPDATE (2021/04/8)] Our DHL service is back and we send our items by DHL now for US, Canada, and Australia (except some remote areas in Canada & Australia) . 

Dear Customer, 

You probably are already aware of this issue and cannot select the DHL shipping option at checkout. We noticed this issue recently by kind messages from our customers, and we found out that there were no DHL orders since April 1st nor advanced notice from the DHL side regarding this change. 

We are working closely with DHL now, and we will bring the solution as soon as possible to our store. 

We thank you all for being patient with us, and please wait for more updates to come from us. 



PS. For US Customers, please choose ON HOLD/COVID-19/AIRMAIL option for now so you can purchase your items for now and we still can send by DHL.

PS. For Canadian & Australian Customers, please wait for our DHL shipping recovery and our updates. We apologize the inconvenience. 


Masaki Seike 
CSTOYS International



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