Matsubokkuri Apology

November 25, 2014

Dear Customers,

It is again very hard for me to confess the situation we found out for "DX Matsubokkuri Energy Lockseed”.

We have received 60 of "DX Matsubokkuri Energy Lockseed" on November 15th and have been contacting pre-order customers for our EMS shipping fee request, and we have been shipping the item out to them. However, we have been receiving shipping fee inquiries about missing requests more than we expected and started an investigation on this yesterday after the Sunday activation on Nov. 25th.

[The Actual Number of Orders]
The number of our actual orders for "DX Matsubokkuri Energy Lockseed" we received was 71 sets while we ordered 60 sets.  

[How Did It Happen?]
After the digging up the JotForm (On-line Form Builder) data and our email inbox, we figured out that the reason we have less Lockseed this time was because of 2 different forms we accidentally created as a September (created in error) and November (the actual) listing. In the error September listing at JotForm, we have 23 customers already who made their orders early from their excitement and these are the people who desperately asking for our support. In the correct November listing at JotForm, we have the 48 customers that we already have contacted and been sending them their items this past week.

 [How We Will Handle the Situation]
 We will be contacting 3 groups of our customers caught up in the situation we caused:
    • Group 1: The customers purchased "DX Matsubokkuri Energy Lockseed" right after our Sunday activation on Nov. 23rd. We will contact them in person with our sincere apology and have to cancel their orders and refund in full plus we will issue our 500 yen gift card.

    • Group 2: The first 12 customers who ordered "DX Matsubokkuri Energy Lockseed" in the beginning of our pre-order period using the error September JotForm will have their items with our apology 500 yen Gift Card. We will simply follow the order date & time and choose the customers for this group from the JotForm lists.

    • Group 3: The 11 customers who ordered "DX Matsubokkuri Energy Lockseed" in the beginning of our pre-order period using the error September JotForm who will not be able to obtain the item due to the lack of stock. We will fully refund them and issue our 1000 yen gift card for each of them.

[How We Will Avoid Future Mishaps]
The cause of all of this was simply because of my mistake of creating 2 different online forms for one item without notice and failing to document the previous orders correctly. It happened around the end of July, 2014 before we decided to move to our new store in October and the complication of our pre-order program heavily depended on creating many order forms at JotForm since our previous store, Prostores, was not made for taking pre-orders.

My sincere apology for all the customers who suffered from this and we would like to introduce to you how we can avoid future mishaps by learning from this mistake:

    1. Simplified Pre-Order Operation: When we started our new store system from October, we no longer have to make any out-of-store online forms anymore! We now take pre-orders right on our store which allows us to handle them just like other regular non-preorder items. We still use JotForm online forms and Constant Contact mailing system for requesting our EMS Shipping Fee, but only for the contacting our customers, NOT for taking pre-orders which could cause similar errors in future.
      For your information, here is a list of our previous pre-orders we handled at Jot-Form

    2. Secure Ordering to Premium Bandai with multiple checks: After we started to use our new online store last October, we have more people to watch and check the number of our pre-orders. We are making sure every time that we make the right amount of orders to Premium Bandai based on the pre-orders from our new store system.

Again, we are sorry for the inconvenience we caused yet again for another Lockseed issue. We totally understand if you choose to give up using our services due to this. However, I would like to express our gratitudes for your long-time support with us. We will continue to strive to improve our services for the Toku Community around the world.

We will be contacting the related customers soon as this blog posting is up on our store.
Thank you for being patient with us.

Masaki Seike 
Director of CSTOYS International




Also in What's New with CS Toys?

Mid-Week Restocks & Updates (2016/12/07)

December 07, 2016

Restocked Items will be activated on Thursday, at 8 AM J.S.T. on Dec. 8th, 2016

Traditionally, we bring our new or used toys every Sunday at 8 PM JST as you may know, and this might surprise you but we do this mid-week activation & updates time to time, specially for this special season you want to send gifts to your friends and family members. We sincerely hope these restocks can help you to find some good presents for your loved ones.

Happy Holidays :)

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Restocks of Kamen Rider Ex-Aid Related Items
  • DX Dragon Knight Hunter Gashat: 12 
  • DX Bang Bang Shooting Gashat: 6
  • DX Gekitotsu Robot Gashat: 12
  • DX DoReMiFa Beat Gashat: 5
  • DX Gashacon Breaker: 3
  • DX Gashacon Sword: 3
  • LVUR02 Kamen Rider Quest Gamer: 1
  • LVUR03 Kamen Rider Snipe Shooting Gamer: 3
  • LVUR04 Kamen Rider Genm Action Gamer: 3
  • LVUR05 Robot Gamer: 3
  • LVUR06 Beat Gamer: 3
Mr. Wakafuji to Reboot his Tokusatsu Bar "Hero Star" from Dec. 20th, 2016

December 02, 2016

Rebooting "Hero Star", A Tokusatsu Bar in Matsuyama, JapanMr. Wakafuji is our toku friend here in Matsuyama, and we have been working together for quite some time now since we met at our ex-Okaido Store in 2011. His vast toku related toy-collections easily go over 40,000 and one of his main businesses has been to rent his precious collection to companies, local governments nationwide. "Hero Star", another part of his business operations, has been closed since last May 2016, and many of his local toku friends and fans have been waiting patiently for the new start of his bar, and we learned this today that his tokusatsu bar will be re-opened again on December 20th 2016 in the center of Matsuyama Downtown, with the size of 854 sq ft, well enough to hold a mini live concert with Anime & Tokusatsu Karaoke.  

[Live Stream] CS Toys' Alternative Show

December 02, 2016

As we get many Tokusatsu related toys from our wholesalers, what we called them as "Toymen" every Friday, we open the new toys and demo them LIVE on our Youtube Live Channel every Saturday 2 to 4 PM JST. Since our live show is in Japan Standard Time, not too many people can attend the show or watch it live but we sincerely hope the following list of our show videos will help our friends and customers to watch and enjoy them.