Matsubokkuri Apology

November 25, 2014

Dear Customers,

It is again very hard for me to confess the situation we found out for "DX Matsubokkuri Energy Lockseed”.

We have received 60 of "DX Matsubokkuri Energy Lockseed" on November 15th and have been contacting pre-order customers for our EMS shipping fee request, and we have been shipping the item out to them. However, we have been receiving shipping fee inquiries about missing requests more than we expected and started an investigation on this yesterday after the Sunday activation on Nov. 25th.

[The Actual Number of Orders]
The number of our actual orders for "DX Matsubokkuri Energy Lockseed" we received was 71 sets while we ordered 60 sets.  

[How Did It Happen?]
After the digging up the JotForm (On-line Form Builder) data and our email inbox, we figured out that the reason we have less Lockseed this time was because of 2 different forms we accidentally created as a September (created in error) and November (the actual) listing. In the error September listing at JotForm, we have 23 customers already who made their orders early from their excitement and these are the people who desperately asking for our support. In the correct November listing at JotForm, we have the 48 customers that we already have contacted and been sending them their items this past week.

 [How We Will Handle the Situation]
 We will be contacting 3 groups of our customers caught up in the situation we caused:
    • Group 1: The customers purchased "DX Matsubokkuri Energy Lockseed" right after our Sunday activation on Nov. 23rd. We will contact them in person with our sincere apology and have to cancel their orders and refund in full plus we will issue our 500 yen gift card.

    • Group 2: The first 12 customers who ordered "DX Matsubokkuri Energy Lockseed" in the beginning of our pre-order period using the error September JotForm will have their items with our apology 500 yen Gift Card. We will simply follow the order date & time and choose the customers for this group from the JotForm lists.

    • Group 3: The 11 customers who ordered "DX Matsubokkuri Energy Lockseed" in the beginning of our pre-order period using the error September JotForm who will not be able to obtain the item due to the lack of stock. We will fully refund them and issue our 1000 yen gift card for each of them.

[How We Will Avoid Future Mishaps]
The cause of all of this was simply because of my mistake of creating 2 different online forms for one item without notice and failing to document the previous orders correctly. It happened around the end of July, 2014 before we decided to move to our new store in October and the complication of our pre-order program heavily depended on creating many order forms at JotForm since our previous store, Prostores, was not made for taking pre-orders.

My sincere apology for all the customers who suffered from this and we would like to introduce to you how we can avoid future mishaps by learning from this mistake:

    1. Simplified Pre-Order Operation: When we started our new store system from October, we no longer have to make any out-of-store online forms anymore! We now take pre-orders right on our store which allows us to handle them just like other regular non-preorder items. We still use JotForm online forms and Constant Contact mailing system for requesting our EMS Shipping Fee, but only for the contacting our customers, NOT for taking pre-orders which could cause similar errors in future.
      For your information, here is a list of our previous pre-orders we handled at Jot-Form

    2. Secure Ordering to Premium Bandai with multiple checks: After we started to use our new online store last October, we have more people to watch and check the number of our pre-orders. We are making sure every time that we make the right amount of orders to Premium Bandai based on the pre-orders from our new store system.

Again, we are sorry for the inconvenience we caused yet again for another Lockseed issue. We totally understand if you choose to give up using our services due to this. However, I would like to express our gratitudes for your long-time support with us. We will continue to strive to improve our services for the Toku Community around the world.

We will be contacting the related customers soon as this blog posting is up on our store.
Thank you for being patient with us.

Masaki Seike 
Director of CSTOYS International




Also in What's New with CS Toys?

CSTOYS Toku Wave The 200th Broadcast Bonanza Campaign!

January 22, 2017

Our radio show, CSToys Toku Wave, is about to air its 200th broadcast on Jan. 30th, 2017! To celebrate our another milestone episode, we have partnered with "HERO☆STAR Radio" with Mr. Wakafuji for the 200th Broadcast Bonanza!

Just send us your music requests from the request forms below and we will draw the lucky winners!! They will receive our exclusive presents from CSTOYS & HERO☆STAR !!   

    To find out more details, please check out HERE

    New to CSTOYS? Here is the list of what we can do for you :)

    January 16, 2017

    Our store has been around about more than 10 years now. And we have been blessed with our royal customers and friends since we started this business. As we grow, we see more new people contacting us for how to use our service. So we here we are listing what we are doing :) 
    • Who are "we"?
      We are a Japan-based Tokusatsu Toy online store located in Matsuyama City, Ehime  Prefecture on Shikoku Island. 
    • What does "CSTOYS" stands for? 
      The naming comes from our original founders of the store, "Corpuz" and "Seike". Since the partner left us, now the store is owned & directed by Masaki Seike, Director of CSTOYS International. 
    • How Can I buy my toys at your store?
      We sell New & Pre-Owned (or Used Toys) . We bring these toys to our store every Sunday at 8 PM JST so please check our count down timer at our store on the top. 
    • What payments do you accept? 
      We accept PayPal, most of major Credit Cards. 
    • Do you provide tracking info for my orders? 
      Yes, we do. we offer our tracking code every package we send. 
    • Can I estimate my shipping fee before we purchase? 
      Yes, please. Our shopping cart equipped with our Shipping Fee Calculator for your estimation. 

    New Toy Activation on New Year's Day at 8 PM JST

    January 01, 2017

    Happy New Year everyone ;)
     
    Since it is our National Holiday here in Japan, we do not have much new items but only 2 items.
    • Capsule Toy Sound Gashat 01 (No Rare Ver. this time due to the limited stock) 
    • S.I.C. Kamen Rider Drive Type Speed
    These two will be activated tonight at 8 PM JST at our store.
    Also we are bring more of our "Coming Soon Items" in both Jan. and Feb. 2017 in a couple of days and make sure to check us out and pre-order them ;) 
     
     
    Thank you for using our service in 2017 ;D