Q: Credit Card Transaction Failed? What's going on?

July 10, 2016

Transaction FailedA: Not only through Paypal, but we have started to accept your credit cards directly since May 2016, it has been quite a successful transition for both our customers and us. However, we noticed some direct credit card transactions kept declined by our customers' credit card processors and banks for several times. 

We contacted our Stripe customer service, the one help individuals and businesses to accept payments over the Internet, and they told us that these declines happen with many reasons but they highly recommend you to contact your bank issued your credit cards first. In some cases, your credit card company or bank do not allowed you to use the particular card for oversea purchases and they block it. You may want to contact them to allow your credit card to be used for international online shopping. Of course your banks and credit card issuers do care about these issues and trying to protect you from frauds over the net, but in some cases they overdo according to the same customer service. 

If you met similar challenges like above unfortunately, you may want to try using another credit cards first and contact and report your bank or credit card issuers later to ask them to help you. 

Or you can simply use Paypal, if you have a account with enough funds,  since they are more international-use oriented. Happy shopping :) 









CSToys International


Also in FAQ

Q: Where is your sign up form for the store?

October 06, 2016

A: Now it has been moved and only appear when you checkout with our items due to avoid spam emails and bots registering at our store with random names and email accounts. 


Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.

October 06, 2016

A: There are many reasons for declining payments and each case has to be investigated individually.  In your case, there is no record of your purchase at your store account under your account and we see your credit card was declined by your bank or credit card issuer.
Q: It has been more than 48 hours since I received your shipping information, and there is still a, "no results found" message when I conduct a search. Would it be possible to receive an update on the shipping status of my order directly from you?

September 18, 2016

A: We saw your shipping choice was Registered SAL (Delivery Time: 7-45 days) , the most economical way to ship your package and it takes more time to be tracked than any other shipping methods since it is carried slower than other shipping methods. Please be patient for it and it should appear in the tracking soon as it reached the next shipping sorting facility and our tracking system will send you more updates on it.