Q: Is there a reason why you still have the sold out used items from 2 weeks ago still listed on the site?

February 25, 2015

A: Yes. We leave the sold used-item listing for a reason. 

When you order something from out of your country, thousands miles away, you want to check back what you ordered and see what was the details of them even more before you actually received it. Leaving our listing for our used items even after we sold it, people can come back to our site and see what was their deals like. When something happens to the order delivery, still it helps our customers to see and check the item in our store. 

However, we are also aware that seeing those sold used-items with other new ones could make other customers difficult to find our other items on the same page. We will hide the sold item listings eventually after 2 or more weeks later assuming our customers received their items without any issues. 

Of course, our customers can contact us anytime at cstoysjapan@gmail.com about their orders and we can bring up the hidden discussions and order details from our store system anytime to be at their service. 


Also in FAQ

Q: Where is your sign up form for the store?

October 06, 2016

A: Now it has been moved and only appear when you checkout with our items due to avoid spam emails and bots registering at our store with random names and email accounts. 


Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.

October 06, 2016

A: There are many reasons for declining payments and each case has to be investigated individually.  In your case, there is no record of your purchase at your store account under your account and we see your credit card was declined by your bank or credit card issuer.
Q: It has been more than 48 hours since I received your shipping information, and there is still a, "no results found" message when I conduct a search. Would it be possible to receive an update on the shipping status of my order directly from you?

September 18, 2016

A: We saw your shipping choice was Registered SAL (Delivery Time: 7-45 days) , the most economical way to ship your package and it takes more time to be tracked than any other shipping methods since it is carried slower than other shipping methods. Please be patient for it and it should appear in the tracking soon as it reached the next shipping sorting facility and our tracking system will send you more updates on it.