Q: What is "Registered SAL and Airmail"?

February 16, 2015

A: This is a service that applies when the items accepted for delivery and get damaged or lost. In such cases the actual damages will be paid in recompense within the range of the insured value stated by the sender at the moment of shipment (The total of insurance coverage is up to 6000 yen max. for both Registered SAL & Airmail) . 

Q: What do you mean by "Track your SAL or Airmail"?

Registered SAL & AirmailA: Japan Post shipping label for this service is like the one shown on the left. It comes with an unique tracking number and we send your shipping confirmation message to you with this number. To start tracking your item, please use our "Packing & Tracking Services" page, you see a search window for your tracking number and simply type in your tracking number to the search window and click "Track" to start your search.

Q: What do you mean by "insure them up to 6000 yen" ?

A: Japan Post Office has this insurance program for all of their registered SAL & Airmails for maximum value of 6000 yen in actual damage or lost. In these cases, please note that Japan Post requires to do their investigation on all the delivery route starting from our local post office to your local one. And this investigation will take 1 or 2 months to conduct before Japan Post conclude a result. And when they concluded it was stolen, lost, or damaged with their service, they will compensate your loss up to 6000 yen max.  

Also in FAQ

Q: Where is your sign up form for the store?

October 06, 2016

A: Now it has been moved and only appear when you checkout with our items due to avoid spam emails and bots registering at our store with random names and email accounts. 


Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.

October 06, 2016

A: There are many reasons for declining payments and each case has to be investigated individually.  In your case, there is no record of your purchase at your store account under your account and we see your credit card was declined by your bank or credit card issuer.
Q: It has been more than 48 hours since I received your shipping information, and there is still a, "no results found" message when I conduct a search. Would it be possible to receive an update on the shipping status of my order directly from you?

September 18, 2016

A: We saw your shipping choice was Registered SAL (Delivery Time: 7-45 days) , the most economical way to ship your package and it takes more time to be tracked than any other shipping methods since it is carried slower than other shipping methods. Please be patient for it and it should appear in the tracking soon as it reached the next shipping sorting facility and our tracking system will send you more updates on it.