Q: My package was sent back to Japan :( What should I do?

May 21, 2015

A: Please contact us first at cstoysjapan@gmail.com with your invoice # and we will have to wait for the package to be back here in our office. Due to the international delivery, it may take 2 to 3 week (sometimes even more...)  for the package to arrive here. And when it arrives here, we will start the investigation what happened to the package and why it was sent back to us and we will follow the chart below.  

For your info, here we listed a series of our Flickr pictures showing the actual returned packages and how we handled them. Go ahead and click on them to see how we processed them by each process. Some items are still in on going process too. 



We are also aware of the handling returned items should be treated case by case and we would like to ask all of our customers to contact us  with your invoice # first, so we can work it out together with you. 

Thank you :) 



Also in FAQ

Q: Where is your sign up form for the store?

October 06, 2016

A: Now it has been moved and only appear when you checkout with our items due to avoid spam emails and bots registering at our store with random names and email accounts. 


Q: I recently purchased some items on your website but it's seem to be an error with my order that why i can't see the order on my account but you guys already withdrawed money from my bank.

October 06, 2016

A: There are many reasons for declining payments and each case has to be investigated individually.  In your case, there is no record of your purchase at your store account under your account and we see your credit card was declined by your bank or credit card issuer.
Q: It has been more than 48 hours since I received your shipping information, and there is still a, "no results found" message when I conduct a search. Would it be possible to receive an update on the shipping status of my order directly from you?

September 18, 2016

A: We saw your shipping choice was Registered SAL (Delivery Time: 7-45 days) , the most economical way to ship your package and it takes more time to be tracked than any other shipping methods since it is carried slower than other shipping methods. Please be patient for it and it should appear in the tracking soon as it reached the next shipping sorting facility and our tracking system will send you more updates on it.